Shipping policy

1. Order Processing

Orders are processed after successful order placement and payment authorisation, where applicable. Processing times may vary depending on product availability, order volume, public holidays and operational requirements. An order confirmation does not guarantee dispatch at a specific time.

If an item is unavailable or we are unable to fulfil an order, we will contact you using the details provided at checkout and, where applicable, arrange a refund for amounts paid for the unfulfilled order or item.

2. Shipping and Delivery Timelines

Estimated delivery timelines, where available, will be shown at checkout or communicated in your order confirmation. Delivery estimates are indicative and may vary based on your location, serviceability, courier operations, weather, public holidays, local restrictions or other circumstances outside our reasonable control.

We will make reasonable efforts to deliver within the estimated timeframe but cannot guarantee delivery on a specific date unless expressly confirmed by us in writing.

3. Shipping Charges

Applicable shipping, handling or other delivery charges, if any, will be displayed at checkout before you complete your order. Any free-shipping offers will be subject to the terms shown at the time of purchase.

4. Order Tracking

Where tracking is available, tracking details may be shared by email, SMS, WhatsApp or through the courier’s tracking service. Tracking updates are provided by the relevant logistics partner and may not update in real time.

5. Delivery Address and Customer Availability

Please ensure that your shipping address, PIN code, phone number and other delivery details are accurate and complete. Someone should be available at the delivery address to receive the shipment and complete any delivery verification required by the logistics partner, including OTP verification where applicable.

If delivery fails because of customer unavailability, an incorrect or incomplete address, OTP non-verification, or refusal to accept the shipment without a genuine product-related concern, the shipment may be returned to our warehouse. Any request for a refund or reshipment will be reviewed once the shipment is returned. Applicable reverse-logistics charges may be deducted wherever necessary and permitted by applicable law and the terms disclosed at checkout.

6. Delivery Issues

Order marked as delivered but not received

If your order is marked as delivered but you have not received it, please contact us within 24 hours of receiving the delivery notification. We will investigate the matter with our logistics partner and work towards a resolution. Please share your order number and registered contact details to help us investigate.

Damaged, incorrect or missing items

If your shipment arrives damaged, contains an incorrect item or appears to be missing an item, please contact customer support promptly and provide your order number and clear photographs or other information reasonably needed to assess the issue. Resolution will be handled in accordance with our applicable Returns and Refunds Policy and consumer law.

Delayed shipment

If your order has not arrived within the estimated delivery window, contact us with your order number. We will check the available tracking information with our logistics partner and provide an update.

7. Failed Delivery, Return to Origin and Reshipment

If a shipment is returned to our warehouse after unsuccessful delivery, we will review the available delivery records and contact you where appropriate. Depending on the circumstances, we may offer reshipment or a refund in accordance with the applicable policy. Additional delivery or reverse-logistics charges may apply where lawful and disclosed. No deduction will override rights available to you under applicable law.

8. Delivery Locations

We deliver to locations that are serviceable by our logistics partners. Serviceability may vary by PIN code and may change over time. If your location is not serviceable, we may be unable to accept or fulfil your order.

9. Customer Support

For suggestions, feedback, delivery issues or complaints, please contact our Customer Support team:

Urban Nutrition Private Limited
Urban Nutrition Private Limited
Brand: Veera Farms Co.
Email: Care@veerafarms.com
Phone/WhatsApp: +917982757463
Address: Hcsl, 12/2 Milestone, Delhi-Mathura Road, Near Metro Pillar No.437, Faridabad, Haryana - 121003
Support Hours:9:30 am - 6 Pm

We aim to acknowledge and respond to genuine concerns within 24–48 hours. Resolution times may vary depending on the nature of the issue and the response time of the logistics partner.

10. Changes to This Policy

We may update this Shipping Policy from time to time to reflect changes in our shipping practices, logistics partners or applicable law. The revised version will be published on our website with an updated “Last updated” date.