Privacy policy
1. Personal Information We Collect
The information we collect depends on how you interact with us. It may include the following categories:
Device and Usage Information
When you visit the Site, we or our service providers may automatically collect information about your device and browsing activity, including your browser type, IP address, device identifiers, time zone, approximate location derived from your IP address, pages or products viewed, referring pages or search terms, and the date and time of your visit. We use this information to operate, secure, analyse and improve the Site.
Order and Contact Information
When you place or attempt to place an order, or contact us, we may collect information such as your name, billing and shipping address, email address, telephone number, order details, delivery instructions, customer support communications and transaction status. Payments may be processed by third-party payment providers. We generally receive payment confirmation and relevant transaction details; full payment-card information may be handled directly by the payment provider.
Cookies and Similar Technologies
The Site may use cookies, pixels, tags, log files and similar technologies to remember preferences, maintain shopping-cart and session functionality, understand Site usage, protect against fraud and, where enabled and permitted, measure or personalise advertising. You can manage cookies through your browser settings and any cookie controls we make available. Disabling certain cookies may affect Site functionality.
2. How We Use Personal Information
We may use personal information for the following purposes:
- To process, confirm, fulfil and deliver orders, and provide invoices, order updates and customer support.
- To communicate with you about purchases, delivery, returns, complaints, product information or changes to our services.
- To operate, maintain, troubleshoot, secure and improve the Site, products and customer experience.
- To detect, investigate and help prevent fraud, unauthorised transactions, abuse and other security incidents.
- To understand Site traffic, customer preferences and the effectiveness of our communications and marketing.
- To send promotional communications where permitted by law and, where required, with your consent; you may opt out of marketing communications at any time.
- To comply with applicable laws, maintain business records, resolve disputes and establish or defend legal claims.
3. How We Share Personal Information
We do not sell personal information in exchange for money. We may share information, to the extent necessary, with the following categories of recipients:
- Service providers that help us operate the Site and business, such as website hosting, e-commerce, payment processing, order management, logistics, customer support, analytics and communication providers.
- Advertising and analytics partners, where used and permitted, to measure campaigns or show relevant advertising in accordance with applicable consent and opt-out requirements.
- Professional advisers, auditors, insurers and financial or legal service providers where reasonably necessary.
- Government authorities, regulators, law-enforcement agencies or other parties where disclosure is required by law, legal process or a valid request, or is necessary to protect rights, safety or security.
- A successor, buyer or transaction partner in connection with a merger, restructuring, financing, acquisition or sale of all or part of our business, subject to appropriate safeguards.
We will share only information reasonably necessary for the relevant purpose and expect service providers to handle it in accordance with their contractual obligations and applicable law.
4. Third-Party Services and Links
The Site may contain links to third-party websites, payment services, social media platforms or other services. Those third parties operate under their own privacy policies and terms. We encourage you to review those policies. We are not responsible for the privacy practices of third-party services that we do not control.
If our Site uses services such as Shopify, Google Analytics, Meta advertising tools or other third-party tools, their processing will also be governed by their applicable terms and privacy policies. The final published policy should identify the services actually enabled on the Site.
5. Advertising and Marketing Preferences
Where permitted by law and, where required, with your consent, we may use information about your interactions with the Site to measure advertising or provide relevant marketing. You can opt out of promotional emails by using the unsubscribe link in the message or by contacting us. You may also manage advertising preferences through the relevant platform or device settings. Opting out of marketing does not prevent service-related messages, such as order or delivery updates.
6. Data Security and Retention
We use reasonable technical, organisational and administrative measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
We retain personal information for as long as reasonably necessary for the purposes described in this Policy, including fulfilling orders, providing services, maintaining required business and tax records, resolving disputes, enforcing agreements and complying with legal obligations. Retention periods depend on the type of information and the reason it was collected.
7. Your Choices and Privacy Rights
Depending on applicable law, you may have rights to request access to, correction of or deletion of personal information, withdraw consent where processing is based on consent, object to or restrict certain processing, or raise a grievance. These rights may be subject to legal exceptions and verification of your identity.
To make a request or raise a privacy concern, contact us using the details below. We may need to verify your identity and will respond within the timeframe required by applicable law. You may also have the right to approach the relevant authority or grievance forum under applicable law.
8. Children’s Privacy
Our Site is intended for use by adults and is not knowingly directed at children. We do not knowingly collect personal information from children in a manner contrary to applicable law. If you believe a child has provided personal information to us, please contact us so that we can review the request and take appropriate action.
9. International Data Transfers
Our service providers or systems may process or store information in India or other countries. Where personal information is transferred across borders, we will take steps required by applicable law and use appropriate safeguards where required.
10. Do Not Track and Cookie Controls
Some browsers offer a “Do Not Track” setting. Because there is no uniform standard for responding to such signals, the Site may not respond to every browser signal. You can manage cookies through your browser settings and any cookie preference tools made available on the Site.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, technology or legal and regulatory requirements. We will post the revised version on the Site and update the “Last updated” date. Where required by law, we will provide additional notice or seek consent.
12. Contact Us
For questions, privacy requests or complaints relating to this Policy, please contact:
Urban Nutrition Private Limited
Brand: Veera Farms Co.
Email: Care@veerafarms.com
Phone/WhatsApp: +917982757463
Address: Hcsl, 12/2 Milestone, Delhi-Mathura Road, Near Metro Pillar No.437, Faridabad, Haryana - 121003
Subject line: Privacy Policy Request
