Refund policy

1. Returns

As Veera Farms Co. deals in food and consumable products, returns are generally not accepted due to hygiene and food-safety considerations. However, you may raise a concern if the product received is damaged, leaking, missing, incorrect, expired, or affected by a manufacturing or packaging defect. Each concern will be reviewed individually.

Please report any concern within 48 hours of delivery. Claims raised after this period may not be eligible for review, subject to applicable law and the circumstances of the case.

2. Information Required to Raise a Claim

Please provide the following details when contacting customer support:

  • Order ID
  • Product name(s)
  • A brief description of the issue
  • Photographs of the product, shipping box and shipping label
  • A complete, unedited unboxing video for claims involving damaged, missing, leaking or incorrect products

The unboxing video helps us verify the condition of the shipment at delivery. If you cannot provide the requested evidence, please explain the reason when raising your concern; we will review the available information. Evidence requirements will be applied subject to applicable law.

3. Review and Resolution

Once we receive your request and supporting details, we will review the claim and may contact you for further information. If the claim is verified, we may offer a replacement of the affected product, a refund to the original payment method, or store credit/gift card, where applicable and permitted by law.

For orders containing multiple items, only the affected product or products will generally be considered for replacement or refund. Any resolution will depend on the facts of the case, product availability, delivery serviceability and applicable law.

4. Refund Eligibility

Refunds may be approved for:

  • Orders cancelled before dispatch, in accordance with our Cancellation Policy.
  • Products verified as damaged, incorrect, missing, expired, or affected by a genuine manufacturing or packaging defect.

A request may not be approved where it relates only to personal taste or preference, where a product has been significantly consumed or intentionally damaged, where the evidence available does not support the claim, or where the concern relates solely to natural batch-to-batch variation in colour, aroma, texture, consistency or taste. Natural variation is expected in products made from natural ingredients and is not, by itself, considered a defect.

These conditions do not limit any rights or remedies that cannot lawfully be excluded under applicable consumer protection or other laws.

5. Refund Processing

For approved refunds on prepaid orders, we will initiate the refund to the original payment source. Our target processing timeframe is 5–7 business days after approval; the time for the amount to appear in your account may depend on your bank, card issuer or payment provider.

For Cash on Delivery orders, the reference policy provides for refunds by gift card. If a gift card or store credit is offered, its terms and any applicable expiry or usage restrictions will be communicated to you before issuance. Where applicable law requires a different refund method, we will follow that law.

6. Replacements

Approved replacements are generally delivered within 3–7 business days after verification, subject to product availability and serviceability. If a replacement is unavailable, we may discuss an alternative resolution with you.

7. How to Contact Us

To raise a return, replacement or refund request, please contact:

Urban Nutrition Private Limited
Urban Nutrition Private Limited
Brand: Veera Farms Co.
Email: Care@veerafarms.com
Phone/WhatsApp: +917982757463
Address: Hcsl, 12/2 Milestone, Delhi-Mathura Road, Near Metro Pillar No.437, Faridabad, Haryana - 121003
Support Hours: 9:30 am -6pm

Please include “Return/Refund Request” and your order ID in your message.

8. Policy Updates

We may update this Policy from time to time to reflect changes in our practices, products or applicable law. The revised Policy will be published on our website with an updated “Last updated” date.