1. Cancelling an Order
You may request cancellation by contacting our customer support team as soon as possible and providing your order number and the phone number or email address used at checkout. A cancellation request is not confirmed until we notify you that it has been accepted.
Orders may be cancelled only before they have been processed for dispatch or handed over to the delivery partner. Once an order has been dispatched, it may not be possible to cancel it through our customer support team. In that case, please refer to our Returns and Refunds Policy, if applicable.
2. Orders That Cannot Be Cancelled
For hygiene, food-safety and product-integrity reasons, opened, used, tampered-with or damaged-after-delivery food products may not be eligible for return or cancellation, except where required by applicable law or where the product is defective, incorrect, damaged in transit or otherwise qualifies under our applicable Returns and Refunds Policy.
Products made, packed or sourced specifically against an order, if any, may be subject to additional cancellation restrictions disclosed at the time of purchase.
3. Cancellation by Veera Farms Co.
We may cancel an order if a product is unavailable, a pricing or listing error occurs, payment is not authorised, delivery cannot be completed, or we reasonably suspect fraud or misuse. If payment has already been received for an order cancelled by us, we will initiate a refund for the amount paid for the cancelled order or affected items.
4. Refunds for Cancelled Orders
If your cancellation is accepted and payment has already been collected, we will initiate the eligible refund to the original payment method or through the payment provider’s available process. The time taken for the refund to appear in your account may depend on your bank, card issuer, payment provider or other financial institution.
For cash-on-delivery orders where no payment has been collected, no payment refund is due. Any prepaid shipping, handling or other charges will be treated in accordance with the terms shown at checkout and applicable law.
5. How to Request a Cancellation
Please contact us with the following information:
- Order number
- Name and contact details used to place the order
- Reason for cancellation (optional, but helpful)
Email: Care@veerafarms.com
Phone/WhatsApp: +917982757463
Please use “Order Cancellation Request” as the subject line for email requests.
6. Changes to an Order
If you need to change an item, quantity, address or delivery details, contact us as soon as possible. Changes may not be possible once the order has been processed or dispatched. If we cannot make the requested change, you may ask whether cancellation is still available under this Policy.
7. Policy Updates
We may update this Cancellation Policy from time to time to reflect changes in our operations, products or applicable law. The updated version will be published on our website with a revised “Last updated” date.
8. Contact Us
For cancellation requests or questions about this Policy, contact:
Urban Nutrition Private Limited
Brand: Veera Farms Co.
Email: Care@veerafarms.com
Phone/WhatsApp: +917982757463
Address: Hcsl, 12/2 Milestone, Delhi-Mathura Road, Near Metro Pillar No.437, Faridabad, Haryana - 121003
